PRIVACY POLICY

Last updated [03/03/2026]

This Privacy Policy explains:

1. What personal data we collect
2. Why we collect it
3. How we use it
4. The lawful basis for processing
5. Your rights under UK data protection law

We are committed to processing personal data fairly, lawfully, and transparently in accordance with:

1. The UK General Data Protection Regulation (UK GDPR)
2. The Data Protection Act 2018
3. Guidance issued by the Information Commissioner’s Office (ICO)

If we make material changes to this Privacy Policy, we will publish an updated version on our website and revise the “Last Updated” date. Where appropriate, we may notify you directly via email.

Age Restrictions

Our services are intended for individuals aged 18 and over.

We do not knowingly collect or process personal data from children under the age of 18. If we become aware that we have inadvertently collected personal data from a child without appropriate consent, we will take steps to delete that information promptly.

Transparency and Accountability

We process personal data only where:

1. It is necessary to provide our services
2. We have a lawful basis to do so
3. We have informed you how and why your data is being used

We apply the principles of:

• - Lawfulness, fairness and transparency
  - Purpose limitation
  - Data minimisation
  - Accuracy
• - Storage limitation
  - Integrity and confidentiality
  - Accountability

Questions About Your Data

If you have any questions about how we use your personal data, or about this Privacy Policy, you can contact:

Platinum Services Oxford Ltd
Email: info@ukplatinumservices.com
Phone: 03333606587

Platinum Services Oxford Ltd, trading as UK Platinum Education Services, is a UK-based education consultancy supporting eligible home students in accessing higher and further education opportunities in the United Kingdom.

We provide guidance and support in relation to:

1. University applications
2. Entry requirements and eligibility
3. Student Finance guidance
4. Document preparation and submission support

We are not a university, awarding body, or funding authority. Admissions decisions are made by the relevant education provider, and funding decisions are made by Student Finance England. This policy refers to Platinum Education Services as ‘Platinum Education Services’, ‘our’, ‘us’, or ‘we’.

Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is:

Platinum Services Oxford Ltd
Ground Floor, Marlborough House
Heritage Gate, Sandy Lane West
Oxfordshire, Oxford
OX4 6LB
United Kingdom

Email: info@ukplatinumservices.com

Company registered in England and Wales.

We are responsible for determining the purposes and means of processing your personal data and for ensuring that it is handled in accordance with applicable data protection law.

Group Companies and Data Sharing

Where applicable, your personal data may be shared within Platinum Services Oxford Ltd and any wholly owned subsidiaries for administrative, operational, or service delivery purposes.

All such sharing is conducted under strict internal data protection controls and in compliance with UK GDPR.

We do not operate as part of the UCAS Group and do not share your personal data with UCAS unless you separately engage with UCAS directly. 

We aim to use clear, straightforward language throughout this Privacy Policy. However, data protection law requires us to use certain legal terms. Below we explain what those terms mean in the context of UK Platinum Education Services.

1. UK General Data Protection Regulation (UK GDPR)

The UK General Data Protection Regulation is the primary law governing data protection and privacy in the United Kingdom. It gives individuals rights over their personal data and places legal obligations on organisations that collect, use, or store personal data.

2. Data Protection Act 2018 (DPA 2018)
The Data Protection Act 2018 works alongside UK GDPR and sets out how personal data must be handled within the UK. It provides additional rules in areas such as criminal offence data and regulatory enforcement.

3. Personal Data
“Personal data” means any information relating to an identified or identifiable individual.

This includes, for example:

1. Name
2. Contact details
3. Date of birth
4. Residency status
5. Education history
6. Employment histor
7. Application details

Throughout this policy, we may refer to personal data as “personal information.”

4. Special Category Personal Data
Special category personal data is information considered particularly sensitive under UK GDPR.

This may include information relating to:

1. Ethnicity
2. Health (including mental or physical health)
3. Religious beliefs
4. Biometric data
5. Sexual orientation

We only process special category data where:

• - It is necessary for assessing eligibility or application requirements
• - We have a lawful basis under Article 6 UK GDPR
• - An additional condition under Article 9 UK GDPR applies
  Such data is subject to enhanced protection and security controls.

5. Criminal Convictions Data
Criminal convictions data refers to information about criminal convictions or offences.

Certain university courses, particularly those involving regulated professions (such as education, healthcare, or working with vulnerable groups), may require disclosure of criminal convictions.

Where we process this type of data, we do so in accordance with:

1. Article 10 UK GDPR
2. Schedule 1 of the Data Protection Act 2018

We only collect such information where it is necessary and proportionate.

6. Lawful Basis for Processing
Under UK GDPR, all processing of personal data must have a lawful basis.

The lawful bases we rely on may include:

1. Consent
2. Performance of a contract
3. Compliance with a legal obligation
4. Legitimate interests

We identify and document the appropriate lawful basis before processing personal data.

7. Data Controller
A Data Controller is the organisation that determines the purposes and means of processing personal data.

For the purposes of this policy, Platinum Services Oxford Ltd is the Data Controller.

8. Data Processor
A Data Processor is a third party that processes personal data on behalf of the Data Controller.

Examples include:

1. CRM providers
2. IT hosting providers
3. Email marketing systems

All processors engaged by us are subject to written data processing agreements and are required to comply with UK GDPR.

Collecting Your Personal Information

When you interact with our website or contact us through any of our communication channels, we may collect personal data necessary to respond to your enquiry, provide information, or deliver the service you have requested.

We only collect personal data that is relevant and proportionate to the purpose for which it is required.

1. Contacting Us

If you contact us via website contact forms, email, telephone, live chat, social media messaging, in-person events, we may collect:

1. Your full name
2. Email address
3. Telephone number
4. Residency status 
5. Details relating to your enquiry
6. Any documents necessary to complete your uni application

Lawful Basis:

1. Legitimate interests (responding to enquiries)
2. Pre-contractual steps (where you are considering applying)

We retain enquiry data for up to 24 months unless you proceed with an application.

2. Subscribing to Newsletters or Marketing Updates

If you subscribe to receive newsletters, updates, or marketing communications, we may collect:

1. Your name
2. Email address
3. Areas of interest

Lawful Basis:

Consent
You can withdraw consent at any time by:

1. Clicking the unsubscribe link in our emails
2. Contacting us directly

Marketing preferences are recorded and respected. We do not sell or share subscriber data for third-party marketing.

3. Completing Forms or Surveys

If you complete an eligibility assessment form, application enquiry form, awebsite survey or a feedback form, we may collect information relevant to your education background, employment history, and eligibility status.

Lawful Basis:

1. Legitimate interests
2. Pre-contractual processing

Survey responses may be anonymised and aggregated for statistical and service improvement purposes.

4. Entering Competitions or Promotions

If you enter a competition or promotion, we may collect:

1. Your name
2. Contact details

5. Any information required for entry
If you are selected as a winner, we may publish your name on our website or social media channels.

We will:

1. Inform you clearly at the point of entry
2. Obtain consent where required
3. Explain how your data will be used

Competition data is retained only for the duration necessary to administer the promotion.

6. Website Usage and Technical Data

When you browse our website, we automatically collect limited technical information such as:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Pages visited
6. Date and time of access

Your IP address may constitute personal data where it can identify you.

This information is used to:

1. Maintain website security
2. Prevent fraud or misuse
3. Improve website functionality
4. Analyse traffic patterns

Lawful Basis:

1. Legitimate interests

Legal obligation (security and fraud prevention)
Where data is used for analytics, it is aggregated and anonymised wherever possible and not used to identify individual users.

7. Social Media and Webchat

If you contact us via social media platforms or third-party webchat providers:

1. Your interaction may be processed by that platform in accordance with their privacy policy.
2. We only use the information you provide to respond to your enquiry.

We recommend reviewing the privacy policies of the relevant social media platforms.

Data Minimisation and Retention

We:

• - Collect only data necessary for the stated purpose
  - Do not retain data longer than required
• - Securely delete data when no longer needed

1- Recording of Calls
All telephone communications with Platinum Services Oxford Ltd are recorded.

We record calls for the purposes of:

1. Quality assurance and service monitoring
2. Staff training and development
3. Ensuring accuracy of information provided
4. Protecting the interests of students and the organisation
5. Fraud prevention and security
6. Establishing, exercising, or defending legal claims

Before continuing a call, you will be informed that the call is being recorded and asked to confirm your consent to proceed.

If you do not consent to call recording, alternative communication methods (such as email) may be offered where reasonably practicable.

Lawful Basis for Recording
We rely on the following lawful bases under UK GDPR:

1. Consent (Article 6(1)(a))
2. Legitimate interests (Article 6(1)(f)) for quality monitoring and service improvement
3. Legal obligation and legal claims where applicable

Where sensitive information is discussed, additional safeguards apply.

2- Retention of Call Recordings
Standard call recordings are retained for up to three (3) months.

Recordings may be retained for longer where necessary, including where:

1. A complaint or dispute has been raised
2. A regulatory or legal issue arises
3. A Subject Access Request has been submitted
4. The recording is relevant to an investigation

Recordings are not retained longer than necessary and are securely deleted in accordance with our data retention policy.

3- Security and Access Controls
Access to call recordings is strictly limited to authorised personnel.

Recordings are stored within secure systems with appropriate technical and organisational safeguards in place.

4- Anonymised Analysis
Where appropriate, recordings may be anonymised and used for internal analysis to improve service delivery and operational efficiency.

Once anonymised, the data can no longer identify you and may be retained for a longer period for analytical purposes.

Platinum Services Oxford Ltd will only share your personal data where it is lawful, necessary, and proportionate to do so.

We do not sell your personal data.

1. Internal Sharing
Your personal data may be shared internally within Platinum Services Oxford Ltd and any wholly owned subsidiaries where necessary for:

1. Handling your enquiry
2. Assessing your eligibility
3. Progressing your application
4. Providing student support services
5. Managing complaints or disputes

Access is restricted to authorised staff who require the information to perform their role.

2. Sharing with Service Providers (Data Processors)
We may share personal data with trusted third-party service providers who act on our behalf, including:

1. CRM and database providers
2. IT hosting and cloud storage providers
3. Email communication platforms
4. Telephony and call recording providers
5. Professional advisers (legal, compliance, audit)

All such providers are subject to written Data Processing Agreements and are required to comply with UK GDPR and appropriate security standards.

3. Sharing your Personal Information with Universities and Education Partners
Where you request our support in progressing an application, we may share relevant personal data with:

1. Universities
2. Colleges
3. Awarding bodies
4. Partner education providers

We only share information necessary to progress your application or enquiry.

The receiving institution will act as an independent Data Controller and process your data in accordance with their own privacy policies

4. Complaints and Dispute Handling
If you raise a complaint about:

1. Our services
2. A member of our staff
3. A partner education provider

We will review your complaint in accordance with our Complaints Policy.

During a complaint investigation, we may need to share relevant personal data and details of the complaint with:

1. Internal management
2. The relevant university or partner
3. Professional advisers
4. Regulatory bodies, where required

We will:

• - Share only the minimum personal data necessary
  - Ensure the sharing is lawful and proportionate
• - Rely on legitimate interests (Article 6(1)(f) UK GDPR) and, where applicable, legal obligation
   

5. Legal and Regulatory Disclosure
We may disclose personal data where required to:

1. Comply with a legal obligation
2. Respond to lawful requests from authorities
3. Protect our legal rights
4. Prevent fraud or criminal activity

Data Minimisation Principle

In all cases, we apply the principle of data minimisation. We only share personal data that is strictly necessary for the relevant purpose.

This section applies where you attend:

1. An in-person open day
2. A webinar or virtual event
3. A mall activation or pop-up
4. A school or community information session
5. Any event organised or hosted by Platinum Services Oxford Ltd

1. Collecting Your Personal Information
When you register for or attend one of our events, we may collect:

1. Full name
2. Email address
3. Telephone number (optional)
4. Date of birth
5. Residency status
6. Current education status
7. Subjects of interest
8. Intended course or career pathway
9. Preferred study location
10. Intended start date

Where relevant, we may also collect:

1. Current school or college (if applicable)
2. Areas of interest (e.g. degree, apprenticeship, employment)

We collect this information to:

• - Manage your registration
  - Confirm attendance
• - Provide relevant information
  - Connect you with appropriate education providers
  
  

Lawful Basis:

1. Legitimate interests (event management and service delivery)
2. Consent (marketing communications)
3. Pre-contractual steps (where exploring eligibility)

2. Special Category Data (Accessibility Requirements)
If you choose to inform us of:

1. Disability access requirements
2. Mobility needs
3. Visual or hearing impairments
4. Other support requirements

We process this information solely to ensure appropriate arrangements are made at the event.

Providing this information is optional.

Lawful Basis:

1. Explicit consent (Article 9(2)(a) UK GDPR)
2. Substantial public interest where applicable

This information is:

• - Shared only with relevant authorised staff
  - Shared with venue providers only where necessary
• - Deleted after the event unless ongoing support is required

3. Sharing Your Information with Exhibitors or University Partners
At certain events, you may choose to:

1. Scan your ticket or QR code at a university stand
2. Request information from a specific education provider
3. Access a virtual exhibition booth

If you actively engage with an exhibitor, we may share:

1. Your name
2. Contact details
3. Study interests
4. Intended course or start date

We only share data where:

• - You have actively chosen to engage with that exhibitor
  - You have consented to receive communications
• - The exhibitor or university becomes an independent Data Controller once they receive your information and will process your data in accordance with their own privacy policy.

You may opt out of communications directly with the exhibitor at any time. We do not automatically distribute attendee data to all exhibitors.

4. Research and Statistical Analysis
We may use aggregated and anonymised event data to:

1. Analyse attendance trends
2. Assess impact of outreach activity
3. Improve access to higher education
4. Improve event quality
5. Statistical reporting does not identify individual attendees.

Anonymised data may be retained for research purposes.

5. Marketing Preferences
If you opt in to receive:

1. Course updates
2. Open day invitations
3. Funding information
4. Event reminders

Marketing consent is recorded and respected. You can withdraw consent at any time by:

• - Clicking “unsubscribe” in email communications
• - Contacting us directly

6. Photography and Video at Events
At in-person events, photography or video recording may take place for promotional purposes.

If you:

1. Participate in posed photography
2. Provide explicit consent for media use

Your image may be used on:

1. Our website
2. Social media channels
3. Marketing materials

If you do not wish to be photographed, you may inform event staff.

If you wish to request removal of an image, contact: info@ukplatinumservices.com
Include:
Event name and date
Description of the image
Proof of identity
We will review removal requests promptly.

7. Parents, Guardians, Advisers and Delegates
If you attend an event as:

1. A parent or guardian
2. A school representative
3. A delegate or speaker
4. A university representative

We may collect:

1. Name
2. Organisation
3. Contact details

We do not publish attendee lists publicly without prior notice. This is used solely to:

• - Facilitate event coordination
  - Provide relevant updates
• - Support networking between attendees

8. Retention
Event registration data is retained for up to 24 months unless:

1. You proceed to application
2. You withdraw consent
3. Legal obligations require longer retention
4. Accessibility data is deleted shortly after the event unless required for ongoing support.

1- Collecting and Using Your Personal Information
When you request support from Platinum Services Oxford Ltd in progressing an application to higher or further education, we may collect and process the following personal data where necessary.

We collect only the information required to:

1. Assess eligibility
2. Provide application guidance
3. Introduce you to appropriate education providers
4. Support document preparation
5. Assist with Student Finance guidance
    

2. Application Support Information
Where you request assistance with a university or college application, we may collect:

1. Full name
2. Date of birth
3. Contact details
4. Residency and nationality status
5. Communication preferences
6. Education history
7. Qualifications and predicted grades
8. Employment and work experience
9. Course preferences
10. Intended start date
11. Personal statement
12. Student Finance eligibility information
13. Care experience (where relevant)
14. Contextual background information (where voluntarily provided)

We use this information to:

• - Assess eligibility
  - Prepare and review application materials
• - Refer you to suitable education providers
  - Provide guidance on funding pathways

Lawful Basis:

1. Contract / Pre-contractual processing
2. Legitimate interests

3. Visa and Identity Information
If you reside outside the United Kingdom or require confirmation of residency status, we may request:

1. Passport details
2. Visa or immigration status documentation

This information is used solely to:

• - Assess study eligibility
• - Support course provider checks

Lawful Basis:

1. Contract / Pre-contractual steps
2. Legal obligation (where applicable)
    

4. Referees and Nominated Contacts
If you provide:

1. Referee details
2. Nominated contact details

We process this data only for application-related communication. You must ensure you have their permission before sharing their information with us.

5. Research and Statistical Analysis
We may retain application data in anonymised form for:

1. Service improvement
2. Performance analysis
3. Reporting on access to higher education
4. Published statistics will never identify individual applicants. 

Certain information requested during the application process may constitute Special Category Data under UK GDPR.

Providing this information is voluntary unless required by a specific course provider.

1. Equality Monitoring Information
You may choose to provide information relating to:

1. Ethnicity
2. Sexual orientation
3. Gender identity
4. Religious belief

We do not use this data for decision-making about your application. This information is:

• - Used for equality monitoring purposes
  - Shared with course providers only where appropriate
• - Processed under Article 9(2)(a) (explicit consent) or 9(2)(g) (substantial public interest)
  
  

2. Disability and Support Information
You may provide details of:

1. Physical disabilities
2. Learning differences
3. Mental health conditions
4. Accessibility requirements

This enables education providers to:

• - Make reasonable adjustments
  - Provide appropriate support
• - Providing this information is optional but may assist in securing support.

Lawful Basis:

1. Explicit consent
2. Substantial public interest (Equality Act 2010 compliance)
    

3. Criminal Convictions Data
For certain courses involving regulated professions (e.g., healthcare, teaching, social work), you may be required to disclose criminal convictions.

This information is shared only with relevant course providers and only where required. We process this data:

• - Only where necessary
  - In accordance with Article 10 UK GDPR
• - Under Schedule 1 of the Data Protection Act 2018

4. Sharing with Education Providers
 When you choose to proceed with an application, we will share relevant personal data with your selected education provider(s).

Once transferred, the provider becomes an independent Data Controller and will process your data under their own privacy policy.

We do not control their decision-making processes.

DATA MINIMISATION AND RETENTION
We:

1. Collect only data necessary for the application process
2. Retain application data for up to 6 years after last engagement (unless legally required otherwise)
3. Securely delete data when no longer required

1. Sharing Contextual Information with Education Providers
Where relevant and appropriate, contextual information you provide may be shared with the education providers you choose to apply to.

This enables providers to:

1. Consider contextual admissions policies
2. Assess eligibility for widening participation schemes
3. Identify potential support requirements

Once shared, the education provider becomes an independent Data Controller and processes the information in accordance with their own privacy policy.

We only share information necessary for the stated purpose.

Lawful Basis
We process contextual information under:

1. Article 6(1)(b) – Pre-contractual processing
2. Article 6(1)(f) – Legitimate interests
3. Article 9(2)(a) – Explicit consent (where special category data applies)

You may withdraw consent at any time.

2. Research and Statistical Use
We may use anonymised and aggregated contextual data for internal research and reporting purposes relating to:

1. Access to higher education
2. Application trends
3. Widening participation impact
4. Published analysis will not identify individual applicants.

3. Retention
Contextual information forms part of your application record and is retained in accordance with our standard admissions retention period (up to 6 years after last engagement, unless legal requirements dictate otherwise).

Supporting Your Application to Higher Education
Where you request our support in progressing an application, we may share relevant personal data with selected education providers and other necessary parties, strictly for the purpose of supporting your application.

We only share information that is necessary and proportionate.

1. Sharing with Universities and Course Providers
If you choose to apply to a university or college through our support services, we will share relevant personal information with the education providers you have selected.

This may include:

1. Your identity and contact details
2. Education history and qualifications
3. Work experience
4. Personal statement
5. Residency and nationality status
6. Contextual or eligibility information (where provided)

This enables the provider to:

• - Assess your application
  - Determine eligibility
• - Consider contextual admissions policies
  - Make an admissions decision

Once your information is shared, the university or college becomes an independent Data Controller and will process your data in accordance with its own privacy policy.

2. Examination and Qualification Results
We do not directly obtain examination results from awarding bodies unless you have provided them to us. Where you authorise us to do so, we may:

1. Share your qualification details with education providers
2. Liaise with providers regarding submitted or pending results.

If your application includes:

1. A referee
2. A school or college contact
3. A nominated adviser

We may share relevant information necessary to:

• - Confirm application details
  - Facilitate the submission of references
• - Support verification of academic history

You are responsible for ensuring that you have permission to provide us with the contact details of any referee or nominated contact.We do not share equality monitoring data (such as sexual orientation, gender identity, or religious belief) with referees or schools.

4. Authorised Representatives or Agents
If you formally appoint an authorised representative or agent to act on your behalf, we may provide them with access to your application information and its status.

We will only do so:

• - Where you have provided clear authorisation
• - Where identity verification has been completed

You may withdraw this authorisation at any time. 

Lawful Basis for Sharing
We rely on:

1. Article 6(1)(b) – Contract / Pre-contractual processing
2. Article 6(1)(f) – Legitimate interests
3. Article 9(2)(a) – Explicit consent (where special category data is involved)

We do not share personal data beyond what is necessary for application support.

Data Minimisation Principle
We apply strict data minimisation and only share:

• - Information required for admissions decisions
  - Information necessary for contextual consideration
• - Information you have authorised us to share

1. Enabling Research and Sector Insight
Platinum Services Oxford Ltd may use anonymised and aggregated application data for research and analysis relating to:

1. Access to higher education
2. Application trends
3. Widening participation
4. Student progression outcomes
5. Service effectiveness

This research supports:

• - Improvement of our services
  - Better guidance for prospective students
• - Evidence-based engagement with education partners

Where data is used for research purposes:

1. Personal identifiers are removed
2. Data is aggregated
3. Individuals cannot be identified

We do not use identifiable personal data for commercial marketing research without consent.

2. Sharing Data for Research Purposes
In limited circumstances, anonymised or pseudonymised data may be shared with:

1. Partner universities
2. Education research bodies
3. Professional advisers
4. Sector analysts

This is done only where:

• - There is a legitimate interest
  - Data minimisation principles are applied
• - Appropriate contractual safeguards are in place

Where identifiable data must be shared (which will be rare), this will only occur where:

1. A lawful basis exists
2. A formal agreement governs the use of the data
3. The recipient is subject to UK GDPR obligations
4. Regulatory or Legal Reporting

We may disclose personal data to government bodies, regulators, or statutory authorities where required by law.

This may include responding to:

• - Lawful information requests
  - Regulatory investigations
• - Legal proceedings

We will only provide personal data that is necessary and proportionate to comply with such obligations.

Lawful Basis

We rely on:

1. Article 6(1)(f) – Legitimate interests (research and service improvement)
2. Article 6(1)(c) – Legal obligation (where required by law)
3. Special category data will only be processed in accordance with Article 9 UK GDPR conditions.

Data Minimisation and Safeguards:

We apply strict safeguards when using data for research:

1. Aggregation and anonymisation wherever possible
2. Access restrictions
3. Secure storage
4. Contractual data protection clauses with third parties

We do not permit personal data to be used for unrelated commercial exploitation.

Platinum Services Oxford Ltd may disclose personal data to relevant statutory authorities, including law enforcement agencies, where necessary to:

1. Prevent or detect crime
2. Investigate suspected fraud
3. Comply with a lawful request
4. Protect the rights, property, or safety of students, staff, or partners

Such disclosures will only take place:

• - Where required by law
  - Where we are satisfied that the request is lawful and proportionate
• - Under Article 6(1)(c) (legal obligation) or 6(1)(f) (legitimate interests) of UK GDPR

Where special category or criminal offence data is involved, we will process it in accordance with Article 9 or Article 10 UK GDPR and Schedule 1 of the Data Protection Act 2018.

1. Application Verification
To protect applicants, education providers, and the integrity of the admissions process, we may carry out reasonable verification checks on applications submitted through our services.

This may include:

1. Reviewing application details for consistency
2. Cross-referencing duplicate or previously withdrawn submissions
3. Reviewing personal statements for originality
4. Identifying potentially misleading or fraudulent information

These checks are undertaken to:

1. Prevent fraud
2. Protect education providers
3. Ensure fair and accurate processing of applications

Lawful Basis:

1. Article 6(1)(f) – Legitimate interests
2. Article 6(1)(c) – Legal obligation (where applicable)

2. Notification of Adverse Findings
If verification checks reveal information that may adversely affect your application:

1. We will inform you where appropriate
2. You will be given an opportunity to respond or provide clarification

We aim to ensure fairness and transparency in this process.

3. Sharing Verification Information
Where necessary, we may share relevant findings with the education providers to whom you have applied.

Education providers may also carry out their own independent verification checks and may contact you directly regarding any concerns.

Once your data is shared, the provider acts as an independent Data Controller and is responsible for its own verification procedures.

Data Minimisation and Proportionality
All verification activity is:

1. Limited to what is necessary
2. Conducted proportionately
3. Restricted to authorised personnel

We do not conduct automated decision-making that produces legal or similarly significant effects without human review. 

1. Marketing Communications
Where you have provided consent, we may send you marketing communications relating to:

1. Course updates
2. Event invitations
3. Funding information
4. Relevant higher education opportunities

Marketing communications may include limited tracking technologies (such as tracking pixels) to measure:

• - Whether an email has been opened
  - Whether links have been clicked
• - General engagement levels

This helps us:

1. Improve the relevance of our communications
2. Measure campaign effectiveness
3. Reduce unnecessary messaging

Lawful Basis:

Article 6(1)(a) – Consent

You may withdraw your consent at any time by:

1. Clicking the “unsubscribe” link in our emails
2. Contacting us directly

Once unsubscribed, you will no longer receive marketing communications.

2. Service Communications
Even if you opt out of marketing emails, we may still send service-related communications where necessary.

These may include:

1. Application updates
2. Important account information
3. Security notifications
4. Event confirmations
5. Responses to enquiries

Service emails are necessary for the performance of our services and may include technical tracking for security, delivery confirmation, and fraud prevention purposes.

Lawful Basis:

1. Article 6(1)(b) – Contract / Pre-contractual processing
2. Article 6(1)(f) – Legitimate interests

Service communications cannot be opted out of while an active application or enquiry is ongoing.

3. Email Tracking and Your Choices
Where tracking technologies are used:

1. They are limited to engagement metrics
2. They do not access your device or unrelated personal data
3. They are not used for automated decision-making

If you do not wish email engagement to be tracked, you may:

• - Unsubscribe from marketing communications
  - Disable automatic image loading in your email settings
• - Updating Communication Preferences

You may update your communication preferences at any time by:

1. Using the unsubscribe link in any marketing email
2. Contacting us directly at info@ukplatinumservices.com

We record and respect all preference changes.

1. Opting Out of Marketing Communications
You may opt out of receiving marketing communications from Platinum Services Oxford Ltd at any time by:

1. Clicking the “Unsubscribe” link in any marketing email
2. Clicking “Update Preferences” where available
3. Contacting us directly at info@ukplatinumservices.com

Once you unsubscribe, we will stop sending marketing communications to you.

Please note:

You may continue to receive service-related communications where necessary for:

1. Active enquiries
2. Ongoing applications
3. Contractual or legal obligations

2. Use of Third-Party Communication Providers
We may use trusted third-party suppliers to deliver communications on our behalf, including:

1. Email marketing platforms
2. SMS/text messaging providers
3. Postal mailing providers

These providers act as Data Processors and are contractually required to:

• - Process data only on our instructions
  - Comply with UK GDPR
• - Implement appropriate security measures

Your personal data is not sold or shared for independent marketing purposes.

1. Personalised Advertising
We may use tools such as:

1. Google Tag Manager
2. Google Ads
3. Meta (Facebook and Instagram) advertising tools
4. LinkedIn advertising tools
5. Other digital marketing platforms

These tools may use cookies or similar technologies to:

1. Measure website engagement
2. Deliver relevant advertising
3. Re-market services you have previously viewed

Personalised advertising may be based on:

1. Website interaction
2. Cookie identifiers
3. Device identifiers
4. General demographic categories
5. Hashed email addresses (where consent has been provided)
6. Hashed email addresses are encrypted before use and cannot be directly read as identifiable data by advertising platforms.

Lawful Basis

We rely on:

1. Consent for non-essential cookies and personalised advertising
2. Legitimate interests for basic analytics and advertising performance measurement

You may withdraw consent at any time through your cookie settings.

2. How to Opt Out of Personalised Advertising
You can opt out of personalised display advertising by:

1. Updating your preferences through Cookie Settings or Privacy Settings tool
2. Adjusting advertising settings directly within your Google, Meta, LinkedIn, or other social media account
3. Enabling “Limit Ad Tracking” (iOS) or “Opt out of Interest-Based Ads” (Android) on your device
4. You may also block cookies through your browser settings, although this may affect website functionality.

Important Note
Opting out of personalised advertising does not mean you will stop seeing advertisements entirely. It means advertisements will no longer be tailored based on your browsing behaviour.

SOCIAL MEDIA AND COOKIES

1. Interaction Through Social Media
If you choose to engage with UK Platinum Education Services through social media platforms, we may process personal data you voluntarily provide.

This may include information contained in:

1. Public comments
2. Direct messages
3. Posts or replies
4. Likes or reactions
5. Poll responses
6. Uploaded media (images or videos)
7. Web chat functions

We only process this information to:

1. Respond to your enquiry
2. Provide guidance
3. Moderate content
4. Improve our services

Lawful Basis:

• - Legitimate interests (responding to enquiries and moderating content)
  - Consent (where required)
• - Public Content and Visibility

Please be aware that any content/comments you post publicly on:

1. Our website
2. Our social media pages
3. Any public forum linked to our services may be visible to other users and the wider public.

We do not control how third parties use publicly available information.

If you do not wish your information to be publicly accessible, please do not post it in public comments or forums.

2. Direct Messages and Private Communication
If you contact us via private messaging functions on platforms such as:

1. Instagram
2. Facebook
3. LinkedIn
4. TikTok

We will use the information you provide solely to respond to your enquiry.

However, you should be aware that:

1. The social media platform is an independent Data Controller
2. The platform may process your data under its own privacy policy
3. We are not responsible for the platform’s data handling practices

We recommend reviewing the privacy policy of the relevant platform before sharing personal information.

3. Content Moderation and Acceptable Use
When engaging with our social media channels:

1. Comments are published immediately
2. We do not pre-approve posts
3. We reserve the right to remove content that is unlawful, offensive, abusive, misleading, or inappropriate

This includes content that:

• - Discloses personal data without consent
  - Promotes discrimination or hate speech
• - Contains defamatory statements
  - Promotes fraudulent or misleading information

We may restrict or block users who repeatedly breach our acceptable use standards.

4. Liability
We are not responsible for the actions of third parties who access or misuse information that you have made publicly available on social media platforms.

5. COOKIES ON SOCIAL MEDIA PLATFORMS
Our website may include embedded content or social media plugins.

These features may:

1. Set cookies
2. Collect IP address information
3. Track your interaction with embedded content

This processing is governed by the relevant third-party platform’s privacy policy. You can manage cookie preferences through the Cookie Settings tool. 

1. Purpose
UK Platinum Education Services uses social media platforms to communicate with prospective students, current applicants, parents, partners, and the wider community.

This includes platforms such as:

1. Instagram
2. Facebook
3. LinkedIn
4. TikTok
5. YouTube
6. Any other official Platinum Education Services channel

We encourage open and respectful discussion. However, we actively monitor our social media channels and reserve the right to remove content that breaches this policy.

Before posting or engaging with us, please read the guidelines below.

2. Guidelines for All Users
When engaging with Platinum Education Services on social media, you agree that your contributions:

1. Are relevant to education, applications, funding, or the content being discussed
2. Are respectful and not malicious, abusive, threatening, or defamatory
3. Do not discriminate against individuals or groups based on race, religion, gender, nationality, disability, sexuality, or any protected characteristic
4. Do not incite hatred, harassment, or intimidation
5. Do not disclose personal data about yourself or others (including addresses, phone numbers, email addresses, application details, or identification numbers)
6. Do not share confidential application information
7. Do not impersonate another individual or organisation
8. Do not promote unlawful activity
9. Do not contain obscene, offensive, or prejudicial language
10. Do not infringe intellectual property rights
11. Are not spam, misleading, or commercial advertising unrelated to Platinum’s services

We reserve the right to remove content that breaches these guidelines and may block repeat offenders.

3. Removal of Content
We may remove content that:

1. Violates this policy
2. Contains personal or confidential information
3. Is misleading or fraudulent
4. Is abusive or discriminatory
5. Poses safeguarding concerns

If you believe content has been removed unfairly, you may contact us at:

info@ukplatinumservices.com

4. Our Commitment to You
We aim to ensure that information shared on our social media channels is:

• ·       Accurate
• ·       Relevant
• ·       Up to date
• ·       Helpful to prospective students

We may share:

• ·       University updates
• ·       Application guidance
• ·       Funding information
• ·       Student success stories
• ·       Event announcements
• ·       Sector news

Following or reposting content does not constitute endorsement of third-party opinions.

5. Photography and Media at Platinum Events
At Platinum events, photography and video recording may take place.

Images may be used for:

1. Marketing
2. Social media
3. Website content

If you do not wish to be featured, please inform a member of staff at the event.

Requests for image removal can be made via: info@ukplatinumservices.com

6. Staff Contributions
Platinum employees may post on social media in a personal capacity.

Unless explicitly stated, such posts:

1. Do not represent the official views of Platinum Education Services
2. Reflect the individual’s personal opinion

7. Safeguarding and Reporting
If you believe a post raises safeguarding concerns or involves inappropriate contact, please report it immediately to: info@ukplatinumservices.com

We take safeguarding seriously and may escalate concerns to relevant authorities where necessary.

We are committed to providing clear information about the cookies we use, how they function, and how you can manage them. 

1. How We Use Cookies
We use cookies and similar technologies to:

1. Enable core website functionality
2. Maintain website security
3. Analyse website traffic and user behaviour
4. Improve user experience
5. Measure marketing performance
6. Deliver relevant advertising (where consent has been provided)

Cookies may collect:

1. IP address
2. Browser type
3. Device information
4. Page interaction data
5. Cookie identifiers

Where possible, data is aggregated and anonymised.

2. Cookie Consent and Control
When you first visit our website, you will be presented with a cookie management tool allowing you to:

1. Accept all cookies
2. Reject non-essential cookies
3. Customise your preferences

You may update your preferences at any time. Disabling certain cookies may affect website functionality.

Lawful Basis
We rely on:

1. Consent for non-essential cookies and marketing cookies
2. Legitimate interests for strictly necessary cookies

We do not use cookies for automated decision-making that produces legal or similarly significant effects. 

This section applies if you are:

• ·       A referee
• ·       A teacher or adviser
• ·       A nominated representative
• ·       An authorised agent
• ·       A parent or guardian acting with consent

1. Collecting and Using Your Personal Information
We may collect your personal data where you:

1. Provide a reference for an applicant
2. Act as a nominated contact
3. Act as an authorised representative
4. Make an enquiry on behalf of an applicant
5. Register as a partner school, adviser, or education centre
6. Subscribe to updates relevant to advisers or partner organisations

The personal data we may collect includes:

1. Name
2. Role or professional title
3. Organisation name
4. Email address
5. Telephone number
6. Communication preferences

We process this information to:

1. Facilitate application support
2. Verify identity and authority
3. Communicate regarding an applicant’s progress (where authorised)
4. Manage partnerships and centre registrations
5. Provide relevant service updates

Lawful Basis
We rely on:

1. Article 6(1)(b) – Contract / Pre-contractual steps
2. Article 6(1)(f) – Legitimate interests
3. Article 6(1)(a) – Consent (for marketing communications)

Where acting as a nominated representative or agent, we require confirmation that the applicant has authorised us to communicate with you.

2. Survey and Feedback Requests
We may send occasional surveys or feedback requests to:

• - Referees
• - Advisers
• - Partner schools
• - Authorised agents

This helps us improve our services. Participation is voluntary. You may opt out of survey communications at any time.

3. Data Sharing
If you act as a referee or authorised representative, limited application information may be shared with you where:

1. The applicant has provided consent
2. It is necessary for the application process

We do not disclose special category data to referees or representatives without explicit consent and legal basis. 

4. Retention
Supporter and adviser data is retained only as long as necessary to:

1. Facilitate the relevant application
2. Maintain active partnerships
3. Meet legal obligations

Data is securely deleted when no longer required.

5. Sharing your personal information
We may share the personal information we collect about you with:

1. Our service providers - who may need your personal information to progress your request or enquiry
2. Course providers - if you’ve provided a reference in support of an application 

1. Information Security
Platinum Services Oxford Ltd takes the security of your personal data seriously.

We implement appropriate technical and organisational measures to protect personal data against:

1. Unauthorised access
2. Accidental loss
3. Unlawful processing
4. Alteration or disclosure
5. Cyber threats

Our security framework includes:

1. Access controls and role-based permissions
2. Encrypted systems and secure data storage
3. Multi-factor authentication where appropriate
4. Staff confidentiality agreements
5. Regular system monitoring and security reviews

We operate and maintain an Information Security Management System aligned with internationally recognised standards, including ISO 27001:2022 principles.

2. Use of Third-Party Suppliers
We use carefully selected third-party suppliers to provide certain services on our behalf, such as:

1. Cloud hosting
2. CRM systems
3. Email communication platforms
4. Telephony systems
5. IT security services

All such suppliers:

• - Act as Data Processors
• - Are bound by written Data Processing Agreements
• - May only process personal data in accordance with our instructions
• - Must implement appropriate security measures
• - Must comply with UK GDPR

We do not permit suppliers to use personal data for their own independent purposes.

3. Email Security and Monitoring
To protect our systems and users, emails sent to and from Platinum Services Oxford Ltd may be automatically scanned for security purposes.

This includes scanning for:

• ·       Malware
• ·       Spam
• ·       Phishing attempts
• ·       Suspicious activity

We may use advanced security technologies, including AI-based threat detection systems, to analyse email patterns and behavioural indicators for cybersecurity purposes.

This processing:

1. Is limited to security and fraud prevention
2. Is not used for profiling or marketing
3. Is conducted under Article 6(1)(f) UK GDPR (legitimate interests in maintaining system security)

Personal data contained within emails may be processed by these security systems as part of automated threat detection. We apply strict access controls and safeguards to protect this information.

4. Data Breach Response
In the event of a personal data breach, we will:

1. Assess the risk to affected individuals
2. Notify the Information Commissioner’s Office (ICO) within 72 hours where required
3. Inform affected individuals where there is a high risk to their rights and freedoms

We maintain internal incident response procedures to manage and mitigate breaches effectively.

1. Call recordings: up to 3 months (unless required for complaint or investigation)
2. Marketing data: retained until consent is withdrawn
3. Agent or adviser records: retained while relationship remains active

Retention periods may be extended where necessary to:

1. Defend legal claims
2. Comply with regulatory obligations
3. Investigate complaints or fraud

5. Research and Statistical Use
We may retain and use application data in anonymised or pseudonymised form for:

1. Internal analysis
2. Service improvement
3. Sector insight reporting
4. Widening participation evaluation

Where possible, data used for research purposes is anonymised so that individuals cannot be identified.

5. Pseudonymisation
Where identifiable retention is necessary for internal analysis or operational validation, we may apply pseudonymisation techniques.

Pseudonymised data:

• ·       Does not directly identify individuals
• ·       Requires a separately stored key to enable re-identification
• ·       Is subject to strict access controls

Pseudonymisation is used as an additional safeguard in line with Article 89 UK GDPR principles.

6. Secure Deletion
When personal data reaches the end of its retention period, we ensure:

1. Secure deletion from active systems
2. Deletion from backups in line with system cycles
3. Destruction of physical records (where applicable)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have rights in relation to your personal data.

These rights are not absolute and may be subject to legal limitations, but we will respond to all legitimate requests in accordance with the law.

1. The Right to Be Informed
You have the right to be informed about:

1. What personal data we collect
2. Why we collect it
3. How we use it
4. Who we share it with
5. How long we retain it
6. Your rights

This Privacy Policy provides that information.

 2. The Right of Access (Subject Access Request)
You have the right to request a copy of the personal data we hold about you.

To protect your information, we may:

1. Request proof of identity
2. Ask for clarification about the data you are requesting

We will respond within one month of receiving a valid request, unless an extension is permitted under UK GDPR.

3. The Right to Rectification
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will update inaccurate information promptly.

4. The Right to Erasure (“Right to Be Forgotten”)
You may request deletion of your personal data where:

1. The data is no longer necessary for the purpose collected
2. You withdraw consent (where processing is based on consent)
3. The data has been unlawfully processed

We may refuse deletion where we are required to retain data for:

1. Legal obligations
2. Defending legal claims
3. Regulatory requirements

We will inform you of the outcome of your request.

5. The Right to Restrict Processing
You have the right to request that we restrict processing of your personal data in certain circumstances, including where:

1. You contest the accuracy of the data
2. The processing is unlawful but you oppose deletion
3. We no longer need the data but you require it for legal claims

6. The Right to Data Portability
In certain circumstances, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

This right applies where:

1. Processing is based on consent or contract
2. Processing is carried out by automated means

7. The Right to Object
You have the right to object to processing where we rely on:

1. Legitimate interests
2. Direct marketing

If you object to direct marketing, we will stop processing your data for that purpose immediately.

Where processing is based on legitimate interests, we will assess whether compelling grounds override your rights. 

8. Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

Platinum Services Oxford Ltd does not carry out fully automated decision-making without human involvement in a way that would produce such effects.

9. Exercising Your Rights
To exercise any of the rights outlined above, please contact:

Email:

info@ukplatinumservices.com

Address:

Platinum Services Oxford Ltd
Ground Floor, Marlborough House
Heritage Gate, Sandy Lane West
Oxfordshire, Oxford
OX4 6LB
United Kingdom

We may require verification of identity before processing your request.

If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

We encourage you to contact us first so we can attempt to resolve your concern.

Under the UK General Data Protection Regulation (UK GDPR), all processing of personal data must have a lawful basis.

The lawful bases are set out in Article 6 UK GDPR. Where we process special category data, additional conditions under Article 9 UK GDPR apply. Processing of criminal offence data is governed by Article 10 UK GDPR and the Data Protection Act 2018.

The lawful basis we rely on depends on the purpose for which your personal data is being processed.

1. PERSONAL DATA

Purpose 1 – Managing Your Application to Higher or Further Education
When you request support from Platinum Services Oxford Ltd in relation to applying to higher or further education, or when you register for a Platinum event, we process personal data necessary to:

1. Assess eligibility
2. Prepare and submit application materials
3. Liaise with education providers
4. Support funding guidance
5. Facilitate event registration and attendance

This includes information obtained from:

1. You directly
2. Referees (where provided)
3. Education providers (where authorised)

Lawful Basis:

1. Article 6(1)(b) – Processing necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

Purpose 2 – Service Improvement and Sector Insight
We may use personal data in anonymised or pseudonymised form to:

1. Improve our services
2. Analyse application trends
3. Assess widening participation impact
4. Produce internal reports

Where identifiable data must be processed for operational validation, strict safeguards apply.

Lawful Basis:

1. Article 6(1)(f) – Legitimate interests (service improvement and operational effectiveness), except where overridden by your rights and freedoms.

We conduct balancing assessments where required.

 Purpose 3 – Marketing and Commercial Communications
Where you have provided consent, we may process personal data to:

1. Send information about courses or events
2. Share updates relevant to your interests
3. Deliver personalised advertising (where consented)

We do not sell personal data. We do not share identifiable personal data with third parties for their independent marketing purposes without your consent.

Lawful Basis:

1. Article 6(1)(a) – Consent.

You may withdraw consent at any time.

Purpose 4 – Fraud Prevention, Verification, and Security
We process personal data to:

1. Prevent fraud
2. Verify application accuracy
3. Protect our systems
4. Investigate suspected misconduct

Lawful Basis:

1. Article 6(1)(f) – Legitimate interests
2. Article 6(1)(c) – Legal obligation (where applicable)

2. SPECIAL CATEGORY DATA
Where we process special category data (e.g. disability information, ethnicity, equality monitoring data), we rely on:

1. Article 9(2)(a) – Explicit consent
2. Article 9(2)(g) – Substantial public interest (where applicable and lawful)

Such data is processed with enhanced safeguards.

3. CRIMINAL CONVICTIONS DATA
Where required for certain regulated courses, we may process criminal convictions data.

Lawful Basis:

1. Article 10 UK GDPR
2. Schedule 1 Data Protection Act 2018

This processing is limited, necessary, and proportionate.

4. CONSENT
Where we rely on consent:

1. It is freely given, specific, informed, and unambiguous
2. You may withdraw consent at any time
3. Withdrawal does not affect prior lawful processing

Consent for marketing is separate from acceptance of our service terms.

5. LEGITIMATE INTERESTS
Where we rely on legitimate interests, we ensure:

1. The processing is necessary
2. It is proportionate
3. Your rights are not overridden

You have the right to object to processing based on legitimate interests. 

6. NO PUBLIC TASK BASIS
Platinum Services Oxford Ltd does not rely on “Public Task” as a lawful basis for processing personal data.

We are a private organisation and process data under contract, consent, legitimate interests, or legal obligation.

7. WITHDRAWING CONSENT
Where processing of your personal data is based on your consent, you may withdraw that consent at any time.

You may withdraw consent by:

1. Clicking the “Unsubscribe” or “Update Preferences” link in our communications
2. Contacting us directly at info@ukplatinumservices.com

If you have authorised a school, agent, adviser, or nominated representative to access information about your application, you may withdraw that authorisation by contacting us in writing.

Withdrawal of consent:

1. Does not affect the lawfulness of processing carried out before withdrawal
2. May limit the services we are able to provide

8. SPECIAL CATEGORY PERSONAL INFORMATION
Special category data is personal data that is considered more sensitive under UK GDPR.

We only process such data where strictly necessary and where a valid lawful basis applies.

Purpose 1 – Equality Monitoring (Optional)
During the application support process, you may choose to provide information about:

1. Ethnicity
2. Sexual orientation
3. Religious belief
4. Gender identity

Providing this information is entirely voluntary.

We use this data to:

1. Monitor diversity within our applicant base
2. Assess effectiveness of widening participation initiatives
3. Improve access to higher education opportunities

This information:

• ·       Is not used to influence admissions decisions
• ·       Is not shared with education providers unless necessary and lawfully permitted
• ·       Is processed with additional safeguards

Lawful Basis:

1. Article 6(1)(a) – Consent
2. Article 9(2)(a) – Explicit consent

You may withdraw consent at any time. 

Purpose 2 – Disability and Support Requirements
You may choose to provide information about:

1. Disabilities
2. Learning differences
3. Health conditions
4. Access requirements

We process this information to:

1. Ensure appropriate support during events or interviews
2. Inform providers (where authorised) so reasonable adjustments can be made

Providing this information is voluntary.

Lawful Basis:

1. Article 6(1)(b) – Contract
2. Article 9(2)(a) – Explicit consent

This information is only shared with providers where necessary to support your application and with your knowledge.

9. CRIMINAL CONVICTIONS DATA
For certain regulated courses (such as teaching, healthcare, social work, or other professions involving work with children or vulnerable adults), applicants may be required to disclose criminal convictions, including spent convictions where legally required.

This allows providers to:

1. Conduct suitability assessments
2. Meet safeguarding and regulatory requirements

We process criminal offence data only where necessary and proportionate.

Legal Basis:

1. Article 6(1)(b) – Contract
2. Article 10 UK GDPR
3. Schedule 1 Data Protection Act 2018 (where applicable)

This data:

• ·       Is processed with strict access controls
• ·       Is not used for unrelated purposes
• ·       Is retained only as long as necessary

10. Safeguards for Sensitive Data
Where we process special category or criminal convictions data, we implement:

1. Restricted access controls
2. Encryption and secure storage
3. Staff confidentiality obligations
4. Data minimisation measures

1. Collecting Images With Consent
Platinum Services Oxford Ltd may collect and use images, including photographs and video footage, for specific purposes where consent has been obtained.

Where you are:

1. Over 18 – we will obtain your consent directly
2. Under 18 – we will obtain consent from a parent or legal guardian

Participation in photography or filming is entirely voluntary. By providing consent, you acknowledge that:

1. Your participation is optional
2. You understand how your image may be used
3. You grant permission for the agreed uses

We will clearly explain the purpose of the image capture at the time consent is requested.

2. How We Use Images
Images and video footage may be used for:

1. Marketing and promotional materials
2. Website content
3. Social media content
4. Printed publications and brochures
5. Event displays and presentations
6. Press and media coverage
7. Commercial campaigns relating to our services
8. Legal or regulatory requirements where applicable

Images will not be used in a way that is misleading or harmful.

3. Where Images May Be Published
Images may be published on:

1. Our website(s)
2. Our official social media platforms (including Instagram, Facebook, LinkedIn, TikTok, X, and YouTube)
3. Printed promotional materials
4. External media outlets
5. Event displays or exhibitions

Please note:

Once images are published online, they may be viewed worldwide.
We cannot fully control how third parties download, copy, or reuse publicly available content.

4. International Visibility
Although images are processed within the United Kingdom, online publication means they may be accessible globally.

We take reasonable steps to ensure responsible publication, but international access cannot be restricted once content is online.

5. Retention of Images
Consent forms will be retained for as long as the image is in active use.

Images may be retained:

1. For the duration of a campaign
2. For historical or archival purposes
3. For brand documentation

If images are retained for archival purposes, access will be restricted.

6. Withdrawing Consent
You may withdraw consent for future use of images at any time by contacting: info@ukplatinumservices.com

Withdrawal of consent:

1. Will not affect lawful use prior to withdrawal
2. Will apply to future publications
3. May not require removal from materials already printed or lawfully distributed

We will assess each request and take reasonable steps to comply.

Lawful Basis

1. Article 6(1)(a) – Consent
2. Article 9(2)(a) – Explicit consent (where applicable) 

Our website may contain links to external websites operated by third parties, including:

1. Universities and colleges
2. Student finance providers
3. Partner organisations
4. Government bodies
5. Social media platforms

Where a link directs you away from our website, you will be subject to the privacy policy of the external site.

Platinum Services Oxford Ltd:

1. Does not control third-party websites
2. Is not responsible for their content
3. Is not responsible for their privacy practices
4. Does not guarantee the security of information you provide to them

This Privacy Policy applies only to personal data collected through our website and services.

We strongly recommend that you review the privacy policy of any external website before submitting personal information.

COOKIE POLICY

Cookies are small text files that are placed on your device (such as a smartphone, tablet, laptop, or computer) when you visit a website.
They help websites:

1. Function correctly
2. Improve user experience
3. Analyse performance
4. Deliver relevant content

You can choose which non-essential cookies you allow. Blocking certain cookies may impact website functionality.

Cookies do not give us access to files on your device.

Do Cookies Access Your Application Data?
Cookies used on our website do not access or extract personal data you submit directly through application forms or enquiry forms.

Marketing and analytics cookies may use limited identifiers (such as cookie IDs or hashed email addresses, where consent is provided) for advertising and performance measurement purposes.

We do not sell your personal data.

Why We Use Cookies
We use the following categories of cookies:

1. Strictly Necessary Cookies
These cookies are essential for the operation of our website.

They enable:

1. Secure login
2. Page navigation
3. Form submissions
4. Security protection

Without these cookies, the website cannot function properly.

These cookies cannot be disabled through our cookie management tool.

Lawful basis: Legitimate interests.

2. Preference Cookies
These cookies remember choices you make, such as:

1. Language selection
2. Regional settings
3. Display preferences

They improve your browsing experience.

Lawful basis: Consent.

3. Analytics / Statistics Cookies
These cookies help us understand how visitors use our website by collecting information such as:

1. Number of visitors
2. Pages visited
3. Time spent on pages
4. User journey patterns

Information collected is aggregated and does not directly identify you.

We use this data to:

1. Improve website performance
2. Enhance user experience
3. Monitor service effectiveness

Lawful basis: Consent.

4. Marketing Cookies
Marketing cookies track browsing behaviour across websites.

If you opt in, they allow us to:

1. Display relevant advertisements
2. Measure advertising performance
3. Deliver remarketing campaigns

Marketing cookies may collect:

1. Cookie identifiers
2. Device identifiers
3. IP address (shortened or anonymised where possible)
4. Website interaction data

In some cases, where you have provided consent, hashed (encrypted) email addresses may be used to match advertising audiences on platforms such as:

• ·       Google
• ·       Meta (Facebook / Instagram)
• ·       LinkedIn
• ·       TikTok

These platforms may combine this information with data you have provided to them directly under their own privacy policies.

We do not share application form data for advertising purposes.

Lawful basis: Consent. 

5. Sensitive Content
We do not intentionally deploy marketing tracking on website pages that contain sensitive personal data or confidential application information.

When you first visit our website, you will be presented with a cookie consent banner allowing you to:

1. Accept all cookies
2. Reject non-essential cookies
3. Customise cookie preferences

You can update your cookie preferences at any time.

You may also block cookies through your browser settings, although this may affect functionality.

Some cookies are set by third-party services integrated into our website, such as:

1. Analytics providers
2. Advertising platforms
3. Social media integrations

These providers act under their own privacy policies.

We recommend reviewing their policies for further information.

1. How to control or delete cookies

You can change your browser settings or delete cookies at any time. Please be aware that controlling or deleting cookies may impact the functionality of this website.

Alternatively, visit www.aboutcookies.org or http://www.allaboutcookies.org for comprehensive information on how to control or delete cookies in a wide variety of browsers, including how to delete cookies from your computer. For information on how to do this on your mobile device – such as a smartphone or tablet – please refer to your handset manual. 

2. Checking you’re happy to accept cookies

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our website traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services to provide personalised advertising to you.

The law says we can store cookies on your computer if they’re essential to the operation of this website, but we need to take steps to confirm you’re happy for us to use all others. To do this, we display a cookie statement when you first visit our website, which explains why we use cookies and asks for your consent for each type of cookie category. 

To change your cookie preferences, you either change or withdraw your consent at any time by emailing us at info@ukplatinumservices.com   

3. How to control or delete cookies
You can control or delete cookies through your web browser settings.

Most browsers allow you to:

1. View stored cookies
2. Delete cookies
3. Block cookies entirely
4. Set preferences for certain websites

You can usually do this via the “Settings” or “Help” section of your browser.

Please note:

Disabling or deleting certain cookies may affect the functionality and performance of this website.

For general guidance on managing cookies, you may visit:

• ·       www.aboutcookies.org
• ·       www.allaboutcookies.org

For mobile devices, please refer to your device manufacturer’s guidance.

4. Cookie consent an your choice
This website uses cookies to:

1. Enable essential website functionality
2. Analyse website performance
3. Improve user experience
4. Deliver personalised advertising (where consented)
5. Support social media integration

When you first visit our website, you will be presented with a cookie consent banner that allows you to:

1. Accept all cookies
2. Reject non-essential cookies
3. Customise your cookie preferences

We only set non-essential cookies after you have provided consent.

Strictly necessary cookies do not require consent, as they are required for the website to function.

5. Sharing Information With Advertising and Analytics Partners
Where you consent to marketing or analytics cookies, limited technical data (such as cookie identifiers or device identifiers) may be shared with our advertising and analytics partners.

These partners may combine that information with data you have provided to them directly or data they have collected through your use of their services.

This helps deliver more relevant advertising and measure campaign effectiveness. We do not share confidential application data for advertising purposes.

6. Changing or Withdrawing Consent
You may change or withdraw your cookie consent at any time by:

1. Accessing the Cookie Settings tool on our website
2. Adjusting your browser settings

If you are unable to access the cookie settings tool, you may contact us at: info@ukplatinumservices.com

Withdrawal of consent does not affect processing carried out before withdrawal.

Applicant Declaration
It is important that you read this declaration carefully before submitting your information to UK Platinum Education Services.

By proceeding with your application and confirming acceptance of our Terms and Privacy Policy, you acknowledge and agree to the following.

1. Nature of Our Service
Platinum Services Oxford Ltd:

1. Does not charge students any application or service fees
2. Does not collect tuition fees
3. Does not process Student Finance England (SFE) payments
4. Is not a lender or financial institution

We provide free guidance and support to eligible UK-based applicants in relation to:

1. Higher education applications
2. Eligibility checks
3. University course options
4. Student Finance England (SFE) application guidance

We only support students who meet eligibility requirements for UK Student Finance.

2. Accuracy of Information
You confirm that:

1. All information you provide is accurate and complete
2. You have not withheld relevant academic or employment history
3. You will notify us immediately if any information changes

We may take reasonable steps to verify the information you provide, including checking with:

1. Education providers
2. Referees (where provided)
3. Awarding bodies
4. Identity verification services

If we reasonably believe information provided is false, misleading, or incomplete, we may:

1. Suspend our support
2. Withdraw assistance
3. Inform the relevant education provider

You will be given an opportunity to respond before any final action is taken. 

3. Personal Statement Declaration
Where we support you with your personal statement:

1. The content must reflect your own experience and motivations
2. You remain responsible for the final content submitted

If we reasonably believe content has been:

1. Copied from another source
2. Provided by a third party without disclosure
3. Submitted in breach of provider policies

We may notify the relevant education provider and withdraw our support.

Education providers retain full authority over admissions decisions.

4. Student Finance England (SFE)
We may assist you by:

1. Explaining SFE eligibility requirements
2. Guiding you through the SFE application process
3. Advising on required documentation

However:

1. We do not submit SFE applications on your behalf unless you explicitly authorise us
2. We do not guarantee funding approval
3. All funding decisions are made solely by Student Finance England

You remain responsible for ensuring the accuracy and completeness of your SFE application.

5. Requests for Additional Information
We or the education provider may request further documentation, including:

1. Proof of identity
2. Proof of residency
3. Qualification certificates
4. Employment history
5. SFE eligibility evidence

Failure to provide requested information within a reasonable timeframe may result in withdrawal of our support. 

6. Relationship With Universities and Colleges
Platinum Services Oxford Ltd:

1. Is an authorised education consultancy
2. Submits applications in accordance with provider requirements
3. Does not guarantee admission

Any offer you receive forms a separate legal contract between you and the university or college.

We are not responsible for:

• . Admissions decisions
• . Course cancellations
• . Changes to tuition fees
• . Provider policy changes

7. Cancellation of Support
You may withdraw from our support services at any time by notifying us.

As we do not charge fees, no refund policy applies.

We reserve the right to discontinue support where:

1. False information is provided
2. Required documentation is withheld
3. Conduct breaches our terms

8. Limitation of Liability
We provide guidance and support based on the information you provide and the current regulations governing higher education and Student Finance England.

We are not liable for:

1. Decisions made by universities or colleges
2. Decisions made by Student Finance England
3. Delays caused by third parties
4. Errors resulting from inaccurate information provided by you

Nothing in these terms limits liability where it would be unlawful to do so.

If we decide to suspend or withdraw our support for your application, you have the right to request a review of that decision.

This applies only where Platinum Services Oxford Ltd has withdrawn its support due to:

1. Suspected false or misleading information
2. Failure to provide requested documentation
3. Breach of our application declaration
4. Conduct that undermines the integrity of the application process
5. For any residency related issue where we can’t help you

1. How to Appeal
You will be informed in writing if support is withdrawn.

The notification will include:

1. The reason for the decision
2. The process for submitting an appeal
3. The timeframe within which an appeal must be submitted

Appeals must be submitted in writing within the timeframe stated in the cancellation notice.

2. How Appeals Are Considered
Appeals will be reviewed by:

1. A senior member of staff
2. Who was not involved in the original decision

The review will consider:

1. The information originally relied upon
2. Any additional evidence you provide
3. Whether the original decision was proportionate and reasonable

3. Outcome of Appeal
An appeal may be:

1. Upheld, in which case our support will be reinstated; or
2. Dismissed, in which case the withdrawal of support will remain in place

You will be notified of the outcome in writing within a reasonable timeframe.

4. Important Clarification
This appeal process relates only to decisions made by Platinum Services Oxford Ltd regarding withdrawal of our support services.

It does not apply to:

1. Admissions decisions made by universities or colleges
2. Student Finance England funding decisions
3. Decisions made by third-party organisations

If you are dissatisfied with any other aspect of our service, you should follow our separate Complaints Procedure.

1. How We Use Your Personal Information
When you agree to this declaration and submit your details to Platinum Services Oxford Ltd, you confirm that you understand and accept how your personal information will be used as described in this declaration and our Privacy Policy.

Please read our Privacy Policy carefully before submitting your information.

We use your personal information to support your application process.

This may include:

1. Preparing and submitting your application to universities or colleges
2. Communicating with providers about your application
3. Assisting with document preparation
4. Supporting you with eligibility and funding guidance
5. Liaising with referees where required

We share your personal information only with:

1. The universities or colleges you have chosen to apply to
2. Relevant education providers involved in your application
3. Referees you have nominated
4. Authorised representatives where you have given consent

Education providers use your personal information to assess and process your application.

We do not guarantee admission decisions. 

Where you request assistance with Student Finance England (SFE), we may:

1. Guide you through the SFE application process
2. Advise you on required documentation
3. Provide general funding information

We do not make funding decisions. We do not control SFE outcomes. All funding decisions are made solely by Student Finance England.

To protect the integrity of the application process, we may:

1. Verify qualifications and employment history
2. Contact referees (where provided)
3. Use identity verification services
4. Liaise with providers regarding discrepancies

If required, we may share information with relevant professional or regulatory bodies in relation to suitability for certain regulated courses.

1. Service Improvement and Research
We may retain application data in anonymised or pseudonymised form to:

1. Improve our services
2. Analyse trends in applications
3. Assess widening participation initiatives
4. Produce internal reports

Any research or analysis published will not identify individuals.

We do not provide identifiable personal data for independent commercial research without your consent. 

2. Prevention and Detection of Crime
We may share personal information with appropriate authorities where necessary to:

1. Prevent or detect fraud
2. Investigate suspected criminal activity
3. Comply with legal obligations

This may include sharing information with:

• - Law enforcement agencies
• 
  - Regulatory authorities
• - Student finance bodies (where required)
• 
  - Such disclosures will be lawful, necessary, and proportionate.

3. Surveys and Feedback
We may invite you to complete surveys to:

1. Improve our services
2. Measure applicant satisfaction
3. Develop our support model

Participation is voluntary.

Survey responses are anonymised where possible and are not shared in a way that identifies you.

4. What We Do Not Do
Platinum Services Oxford Ltd:

• ·       Does not sell your personal data
• ·       Does not share identifiable application data for independent commercial marketing
• ·       Does not act as a statutory reporting body
• ·       Does not make admissions or funding decisions 

Please refer to our Privacy Policy for detailed information about:

1. Sensitive personal data
2. Your data protection rights
3. Lawful bases for processing
4. Data retention
5. Complaints procedures 

1. Employee Excellence
If you have received outstanding service from a member of the Platinum team, we would genuinely appreciate hearing about it.

You can share your feedback publicly via our Trustpilot page.

Positive feedback helps us recognise excellence within our team and continue improving the experience we provide to students.

If you would like to recognise a team member directly, please include:

1. The employee’s name
2. What they did
3. Why you feel they deserve recognition

You may email your feedback to:

info@ukplatinumservices.com

We will ensure your appreciation is passed on.

2. How to Make a Complaint
We are sorry if you feel dissatisfied with any aspect of our service.

We take complaints seriously and see them as an opportunity to improve.

To help us investigate and resolve your complaint efficiently, please email us at info@ukplatinumservices.com and provide:

1. Your full name
2. Your contact details
3. If you are an applicant, your application reference (if available)
4. A clear description of your concern
5. What outcome you are seeking

3. Important Clarification
Platinum Services Oxford Ltd is an education consultancy.

We:

1. Support students with applications and Student Finance guidance
2. Do not make university admission decisions
3. Do not control Student Finance England decisions
4. Do not act as a regulatory authority

If your complaint relates to:

1. A university admissions decision
2. A university’s conduct
3. A Student Finance England funding decision

you must raise that complaint directly with the relevant organisation.

Telephone
Many issues can be resolved quickly over the phone.

0333 360 6587
Monday to Friday
09:00 – 17:30 (UK time)

Email
You may submit complaints in writing to: info@ukplatinumservices.com

We aim to acknowledge complaints within 2 working days and resolve them within 5 working days where possible.

If additional time is required to investigate your concern, we will keep you informed of progress.

Yes. Under UK GDPR, you have the right to request deletion of your personal data in certain circumstances.

This is known as the Right to Erasure. 

1. Can I Delete My Details or Application Draft?
If you have:

1. Submitted an enquiry
2. Started but not completed an application
3. Shared or uploaded documents

You may request deletion by emailing: info@ukplatinumservices.com

We will verify your identity before taking action.

If your application has not yet been submitted to a university, we can delete your draft information upon request.

2. Can I Delete My Data After My Application Has Been Submitted?
If we have already submitted your application to a university or assisted with Student Finance England, certain information may need to be retained for:

1. Contractual purposes
2. Compliance and regulatory requirements
3. Fraud prevention
4. Legal defence
5. Audit obligations

In these cases, we may not be able to delete all records immediately.

However:

1. We will restrict processing where appropriate
2. We will delete data that is no longer required
3. We will explain clearly what must be retained and why 

3. How Long Do We Keep Your Data?
We only retain personal data for as long as necessary for:

1. Providing our services
2. Meeting legal or regulatory obligations
3. Handling disputes or complaints
4. Preventing fraud

Where there is no legitimate business or legal reason to retain your data, it will be securely deleted.

We do not retain personal data for public research schemes linked to national education databases.

4. When We May Refuse a Deletion Request
We may refuse a deletion request where:

1. We are legally required to retain the data
2. Retention is necessary to establish, exercise, or defend legal claims
3. The data relates to ongoing investigations or disputes

If we refuse a request, we will explain our reasoning. 

5. Pseudonymised and Archived Data
In some cases, we may retain limited information in a pseudonymised format for:

1. Internal reporting
2. Service improvement
3. Compliance monitoring

Pseudonymised data does not directly identify you without additional secure information.

5. How to Make a Deletion Request
Email: info@ukplatinumservices.com

Include:

• ·       Your full name
• ·       Date of birth
• ·       Email address used with us
• ·       Details of your request

We will respond within one calendar month.

 Where possible, we may retain limited information in an anonymised or pseudonymised format for legitimate business purposes such as:

1. Internal reporting
2. Service improvement
3. Trend analysis
4. Quality assurance
5. Compliance monitoring

1. What Does Anonymised Mean?
Anonymised data:

1. Cannot identify you directly
2. Cannot reasonably be linked back to you
3. Is used only for statistical or analytical purposes

Once data is fully anonymised, it is no longer considered personal data under UK GDPR.

2. What Does Pseudonymised Mean?
In some cases, we may retain data in a pseudonymised format.

This means:

1. Identifiers (such as name and contact details) are removed
2. A secure internal reference replaces identifying details
3. Additional information required to re-identify someone is stored separately and securely

Pseudonymised data remains personal data under UK GDPR, but carries additional safeguards.

3. When We May Not Be Able to Anonymise Data
We may need to retain identifiable personal data where:

1. It is necessary for contractual or legal obligations
2. It is required for fraud prevention
3. It is required to defend potential legal claims
4. It relates to ongoing complaints or disputes

In these cases, full anonymisation may not be possible immediately. 

4. What We Do Not Do
Platinum Services Oxford Ltd:

1. Does not operate national education research databases
2. Does not link your data to government pupil databases
3. Does not conduct statutory widening participation analysis
4. Does not retain identifiable data for historic national admissions cycles

We retain only what is necessary for our consultancy services and legal compliance.

5. Requesting Anonymisation
If you would like us to anonymise data instead of deleting it, please email: info@ukplatinumservices.com

We will assess:

1. Whether anonymisation is possible
2. Whether we are legally required to retain identifiable data
3. Whether restriction of processing is more appropriate

We will respond within one calendar month.