Terms of Service

Update Date: 6th December, 2024 

Introduction
Welcome to Platinum Services Oxford Limited ("Platinum Services," "we," "our," or "us"). These Terms of Service govern your use of our website at https://www.ukplatinumservices.com ("Website") and the services ("Services") provided through it. By accessing or using the Website and Services, you agree to comply with these Terms of Service. If you do not agree, you may not use the Website or Services.

Platinum Services is committed to ensuring that all services provided comply with the laws and regulations of England and Wales, including but not limited to the Consumer Rights Act 2015 and the General Data Protection Regulation (GDPR).

We may update these Terms of Service from time to time. Changes are effective immediately upon posting on the Website, and continued use constitutes acceptance of the updated Terms.

1. Services Provided

Platinum Services provides support to applicants seeking university placements, including:

Platinum Services provides support to applicants seeking university placements, including:

1.1 Personalized Advice and Consultation: Dedicated advisors will guide you through the application process, tailoring advice to meet university and course requirements.

1.2 Document Review and Optimization: We review and provide recommendations to enhance your academic records, personal statements, and recommendation letters.

1.3 Interview and Assessment Preparation: Guidance is provided for interviews and assessments, including mock interviews and strategic advice.

1.4 Documentation Submission: We manage the submission of required documents to university partners, ensuring accuracy and timely delivery.

1.5 Ongoing Support: Updates on application progress and assistance with queries or concerns throughout the process.

Note: Our service is free. We do not provide financial advice or act as advisors for Student Finance England (SFE).We are not financial advisors and cannot provide advice on any financial matters.

Our service is 100% FREE.

2. Scope of Services and Limitations

2.1 Non-Financial Advisory Role:
Platinum Services and its advisors do not provide financial advice, guidance on financial arrangements, or advice on SFE agreements. Any information provided regarding student finance, grants, loans, or similar financial matters is general in nature and should not be construed as formal advice.

2.2 Completion of Service:
Our support ends once you are successfully enrolled with your chosen university. After enrollment, you must communicate directly with your university for all matters related to your academic program, financial arrangements, or other inquiries.

2.3 No Financial Liability:
We do not bear any financial liability for students before, during, or after their enrollment at the university. This includes, but is not limited to:

- Tuition fees
- Maintenance loans or grants
- SFE agreements or terms
- Any advice provided about financial matters

2.4 Responsibility for University Communication:
Once enrolled, you are responsible for managing your relationship with your university, including inquiries related to courses, schedules, or fees.

3. Documentation Handling

To effectively support your application, all documentation you provide will be meticulously reviewed and processed by our team. As part of our service, these documents will be sent to one of our University Partners, which may include affiliated colleges, departments, or associated administrative bodies, to facilitate your application. We ensure that all documents are handled with the utmost care and confidentiality, maintaining the integrity and accuracy of the information provided.

3.1 All documents provided by you will be handled with care and confidentiality.

3.2 Documents may be shared with university partners, affiliated colleges, or other administrative bodies essential for your application process.

3.3 We ensure compliance with all UK data protection laws during document processing.

4. Consent for Document Sharing
By using our Service, you consent to the sharing of your documentation with our University Partners. This sharing is essential for the application process and includes, but is not limited to, your personal information, academic records, and any other pertinent documents. All documents declared to Platinum Services will be declared to the university unless specified in writing. This consent ensures that all necessary parties have access to your documentation, allowing for a seamless and efficient application process.

4.1 You have the right to specify, in writing, any document exclusions from this sharing process.

5. Right to Withdraw Consent
You reserve the right to withdraw your consent for sharing your documentation with our University Partners at any point. To withdraw consent, you must notify us in writing immediately. We will provide guidance on the implications of withdrawing consent and work with you to manage any resulting challenges.

5.1 Withdrawal of consent may delay or terminate the application process.

5.2 We will advise you on the implications and alternative options if consent is withdrawn.

6. Data Protection and Confidentiality
We are committed to protecting your privacy and ensuring the confidentiality of your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our practices include:

We process personal data in accordance with GDPR and other applicable UK laws. Key principles include:

6.1 Lawful and Transparent Processing: Your data is collected and used only for lawful purposes.

6.2 Data Minimization: Only necessary data is collected.

6.3 Accuracy: You can request corrections to inaccurate data.

6.4 Security: Appropriate measures protect your data against unauthorized access, loss, or misuse.

6.5 Retention: Data is retained only as long as necessary for the purposes of service delivery.

For more information, please refer to our: Privacy Policy

7. Your Rights Under GDPR
Under the GDPR, you have several rights regarding your personal data:

You have the following rights:

- Right to Access: Request copies of your data.
- Right to Rectification: Correct inaccuracies.
- Right to Erasure: Request deletion of data under specific conditions.
- Right to Restrict Processing: Limit data use under certain conditions.
- Right to Data Portability: Transfer data to another service provider.
- Right to Object: Object to certain data uses.

To exercise these rights, contact us at privacy@ukplatinumservices.com.

8. Limitation of Liability

8.1 No Guarantees: We cannot guarantee the success of your application or enrollment.

8.2 No Responsibility for Financial Agreements: We are not responsible for any financial decisions, agreements, or obligations related to Student Finance England or other financial arrangements.

8.3 General Information Disclaimer: Any guidance provided regarding student finance is for informational purposes only and does not constitute financial advice.

8.4 No Liability for University Actions: We are not liable for decisions or actions taken by your university or its partners during or after your enrollment.

8.5 Indirect Damages: We are not liable for indirect, incidental, or consequential damages arising from your use of our services

9. Indemnity
You agree to indemnify and hold harmless Platinum Services and its representatives from any claims, damages, or losses arising from your use of our Services or breach of these Terms.

10. Termination of Services
Either party may terminate this agreement at any time with written notice. If you terminate the services after your documentation has been submitted to our University Partners, you will still remain under the agency’s books but may deal with the university directly, if need be. We reserve the right to terminate this agreement immediately under the following circumstances:

Breach of Terms: If there is any breach of these terms by the applicant.
Abusive Behavior: If the applicant is found to be abusive or disrespectful to any member of our staff.
Protection of Interests: If we deem it necessary to protect our interests or reputation.
Feasibility: If we determine, at our sole discretion, that continuing the services is not feasible for any reason.
Termination of services will be handled professionally, and we will provide guidance on any next steps or alternatives available to you.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Assignment
12.1. We reserve the right to assign our rights and obligations under these Terms of Service to any person or entity without your consent. You may not assign your rights and obligations under these Terms of Service without our prior written consent.

13. Use of the Website and Services
13.1. You may use the Website and Services for lawful purposes only and in accordance with these Terms of Service.

13.2. You agree not to use the Website or Services in any manner that:

(a) violates any applicable laws, regulations, or third-party rights;

(b) infringes on the intellectual property rights of others;

(c) is fraudulent, deceptive, or misleading;

(d) is defamatory, obscene, pornographic, or otherwise offensive;

(e) involves the transmission of unsolicited commercial messages or "spam";

(f) interferes with or disrupts the Website or Services, or any servers or networks connected to them; or

(g) attempts to gain unauthorized access to any systems or networks, or to interfere with or circumvent any security or authentication measures.

14. Intellectual Property Rights
14.1. The Website and its content, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to Platinum Services Oxford Limited and are protected by copyright, trademark, and other intellectual property rights under UK and international laws.

14.2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services for your personal, non-commercial use, subject to your compliance with these Terms of Service. You may not modify, reproduce, distribute, or create derivative works of the Website or its content without our express written permission.

15. Disclaimer of Warranties
15.1. The Website and Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. UK Platinum Services disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

15.2. Platinum Services Oxford ltd does not warrant that the Website or Services will be uninterrupted, secure, or error-free, or that any defects in the Website or Services will be corrected. Platinum Services Oxford ltd makes no representations or warranties regarding the accuracy, reliability, or completeness of the Website’s content or the content of any websites linked to the Website.

16. Limitation of Liability
16.1. In no event shall Platinum Services Oxford ltd, its directors, employees, or agents, be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

(a) your access to or use of, or inability to access or use, the Website or Services;

(b) any conduct or content of any third party on the Website or Services;

(c) any content obtained from the Website or Services; or

(d) unauthorized access, use, or alteration of 

Your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

17. Indemnification
17.1. You agree to defend, indemnify, and hold harmless Platinum Services Oxford ltd, its directors, officers, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

(a) your use of and access to the Website and Services;

(b) your violation of any term of these Terms of Service;

(c) your violation of any third-party right, including without limitation any copyright, trademark, or privacy right; or

(d) any claim that your use of the Website or Services caused damage to a third party.

18. Contact Information
If you have any questions or concerns about these Terms of Service or your use of the Website or Services, please contact us at:

19. Entire Agreement
19.1. These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and Platinum Services Oxford ltd regarding your use of the Website and Services and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter hereof.

20. No Waiver
21.1. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Platinum Services Oxford ltd’ failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

22. Severability
22.1. If any provision of these Terms of Service is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Platinum Services Oxford Limited

Heritage Gate, Marlborough House,
Sandy Lane West, Oxford, OX4 6LB,
United Kingdom

Email: Info@ukplatinumservices.com

Copyright © 2024 UK Platinum Services Limited. All rights reserved.